Guest Services Mission and Vision:

  • Guest Services Mission is to make it easy to experience and engage in the life of North Point Community Church.

  • Guest Services Vision is to create an experience for guests and volunteers where everyone feels welcomed and known.

Guest Services Values:

PRIORITIZE GUESTS: 

  • Be Positive: Send positive messages through your tone of voice, facial expressions, and body language.

  • Be Present: Remain available to guests by saving personal conversations and phone usage for the times you aren’t serving. 

  • Be Personal: Practice good eye contact, learn and use your guests name, and when possible, walk them to a destination instead of providing instructions.

ANTICIPATE NEEDS:

  • Be Empathetic: Try to see, hear, and feel through the experience of someone who has never been to North Point.

  • Be Informed: Be prepared to answer any questions and make sure you’re aware of what is happening at North Point. 

REMOVE OBSTACLES: 

  • Be Observant: Look for any irregularities inside and outside the building that need to be addressed.

  • Be Proactive: If you see a guest in need or notice a distraction, take the initiative to resolve it or find someone who can.

Our Environments Are:

COMFORTABLE

  • The temperature is pleasing.

  • The building is safe and secure.

  • The furniture is useful and the seating is comfortable.

  • We provide restroom extras (e.g., good-smelling lotions and soap, personal products for women, and Scope® with cups for men).

CLEAN

  • Every environment smells clean and fresh.

  • All areas are neat and in order (e.g., extra boxes out of sight, pens and handouts in nice containers).

  • Facility is spotless with floors, glass, and surfaces all white-glove approved.

  • Trash cans are visible and emptied regularly.

  • All volunteers constantly scan the floors for trash.

CLEAR

  • Directional signage is effective and visible. Every area is clearly marked (e.g., Information Center, Restrooms).

  • Volunteers provide clear directions and valuable information about all environments and can direct guests to exactly where they need to go.

  • Volunteers know transition details in order to maintain a smooth flow of service as guests arrive in the Auditorium (e.g., seating area changes as the Auditorium fills up).

 

Our Volunteers Are:

COMMITTED

  • They attend consistently and arrive prepared to serve.

  • All positions are filled to the point that it allows the flexibility for volunteers to leave their positions to serve guests above and beyond.

CONTAGIOUS

  • Volunteers provide the “WOW” welcome! We want to always exceed the expectations of our guests with hospitality overload.

  • All volunteers are welcoming. They smile, make eye contact, and serve with passion, excitement, and anticipation of what God is going to do through them.